Refund & Exchange Policy

We are committed to providing high-quality, handmade furniture to ensure your satisfaction. If you are not satisfied, you can request a refund or exchange in compliance with Egyptian Consumer Protection Law:

1. Refund or Exchange Period:

Requests for refunds or exchanges can be made within 14 days of receiving the product.

2. Refund Conditions:

  • The product must be in its original condition (unused and undamaged).
  • A valid receipt or proof of purchase is required.

3. Non-Refundable Items:

  • Custom-made products (specific designs or colors requested by the customer).
  • Items damaged due to misuse.

4. Refund or Exchange Process:

  1. Submit your request via our customer service team or online form.
  2. The request will be reviewed, and we will contact you within 3 business days to confirm eligibility.

5. Refund Method:

Eligible refunds will be issued using the original payment method within 14 business days.

If you have further questions or need assistance, feel free to contact our support team.